Eastbourne Citizens Advice - Research & Campaigns Volunteer

Research & Campaigns work is undertaken by every Citizens Advice office in the country. As well as giving advice to individual clients, all workers and volunteers collect evidence of practices and policies which are causing problems. Our knowledge of clients’ problems and circumstances enables us to try to influence change and get a fairer deal for everyone.

We are looking for a Volunteer to help us with this work by offering a few hours a month. They would help to co-ordinate and develop research and campaigns (R&C) work for the bureau by:-

- Completing Citizens Advice of evidence forms
- Monitor and evaluate R&C trends and statistics
- Provide regular reports on R&C work to Manager and Trustees
- Ensure systems are in place to inform Advisers about current local/national R&C issues
- Submit evidence to Citizens Advice on current R&C issues, as and when appropriate.

Skills knowledge and experience required to fulfill this role:-

- Commitment to the aims, principles and policies of the Citizens Advice service
- Understanding of the importance of R&C work in the advice process
- Commitment to challenging injustice
- Commitment to equal opportunities and anti-discriminatory practices
- Knowledge and interest in current local and national R&C issues and current affairs
- Ability to support, motivate and enable others
- Communication, negotiation and presentation skills
- Ability to analyse and evaluate, plan and produce written information and reports
- Ability to work as a member of a team
- Ability to network with community, voluntary and statutory organisations and other professionals

What’s in it for you?

- Make a real difference to people’s lives
- Learn about a range of issues such as benefits, debt, employment and housing
- Build on valuable skills such as communication, listening and analysing
- Increase your employability
- Work with a range of different people, independently and in a team.
- Have a positive impact in your community.
- We’ll reimburse expenses too