Crowborough Advice Services Manager

We have an exciting opportunity for an Advice Services Manager to run our Crowborough Office and lead a team of around 30 volunteer advisers. You will thrive in a busy environment and have a positive ‘can do’ attitude. You will manage and be responsible for the day to day running of our Generalist Advice Service and develop, coach and mentor our volunteer advisers to ensure we deliver a high quality, client centred, multi-channel advice service.

We offer advice on debt, energy, benefits, housing, immigration, and employment etc. to clients through a variety of channels, including telephone, face to face, text and email for free.

You will ideally have had a minimum of 2 years’ experience of being a Citizens Advice Generalist Adviser and be an excellent people manager, with experience of motivating, inspiring and leading teams to achieve high quality standards and performance targets. You will be resourceful and highly organised and able to multitask – someone who embraces change and new challenges.

You will also be required to work flexibly across all of Wealden Citizens Advice and work collaboratively with the Wealden Management Team for the benefit of all our clients.

For an informal chat about the role, please contact our CEO, Jennifer Jadia on 01825 762807