Health Engagement Worker (For out of area placements in East Sussex)
Brighton / Remotely in East Sussex
The role of Health Engagement Worker Out of Area will involve supporting a caseload of people that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services.
This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and welfare benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals.
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Making decisions “in the moment” to do the right thing to mitigate risk can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.
This role will involve working with people who have been placed in emergency accommodation by Brighton and Hove City Council (BHCC) outside the city boundaries in East Sussex. Some clients may need to be reconnected back to housing and services in Brighton, while you will be assisting other people to settle into their new area by registering them with a new GP and connecting them to relevant services.
Due to the nature of this role supporting people placed by BHCC across East Sussex, the role will predominantly be remote and operate across locations in East Sussex dependent on the need and can include home working. It will involve travelling between locations by car or public transport on a regular basis. Although the role may not be regularly physically based with the team of Health Engagement Workers at Justlife, the role is very much seen as part of the team and technology will be utilised to ensure this connection is in place effectively.